I know that Amex gets a lot of hate here about how it has turned into a coupon book, but what’s more infuriating IMO is when they pull sneaky shit like they’re doing with their “Hilton” offer. I got an email yesterday about member week that highlights the Hilton offer, among other things. I have a Homewood suites stay coming up, and if I wasn’t on this sub, I would’ve rebooked it to take advantage of the offer. I wonder if Amex is prepared for the shit storm their CSRs are going to have to put up with when angry customers are going to reach out wondering why they didn’t get credited for this offer.

Can’t be too hard to handle:

We are sorry sir, but that promotion only applies to Curio and Tapestry. Yes, sir. It is specified in the terms and conditions. Our advice is to always read your terms and conditions sir. Also you should check out the churning subreddit, they are a crowdsourced website and sometimes it can be helpful. Although sometimes you will get downvoted. It comes with the territory sir. We also sometimes check it out for new patterns of reward abuse. We are sorry that marketing didn’t do a better job at highlighting the limitations. Yes sir, I’ll convey your frustration to management. No, we cannot make exceptions to policy. Thank you for being a loyal American Express member since 2023 and have a nice day.