So in February I booked a one-way ticket from LAX to OGG for two at $400 on Hawaiian Airlines main cabin, through their website, in preparation for our honeymoon trip in September. I bought them in advance thinking that fares may go up later, and Hawaiian promised that main cabin tickets were fully refundable. I also moved 18,000 points to the Hawaiian account from Bilt, in anticipation for a return one-way ticket.

Their website flaunts this fact (that main cabin tickets are refundable) a lot.

“No change fees – Book now, change if you need to without a fee.”, the website says.

So it came time to cancel these flights. Our honenymoon plans changed.
I cannot cancel them online – I have to call.
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